Shipping policy
All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
Local delivery
Free local delivery is available for orders for local delivery (within Japan).
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
International delivery
We offer free delivery to destination countries, if there are some difference in the shipping fee we will contact you about the difference.
Thank you for your understanding
In-store pickup
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping:
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
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Shipping option
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Estimated delivery time
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Price
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E-packet
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7 to 14 business days
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EMS
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7 to 10 business days
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DHL or FEDEX
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please send email for checking
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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Toy-wave Japan is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@toy-wave.jp with your name and order number, and we will look into it for you.
Shipping to P.O. boxes: not applicable for this products
Refunds, returns, and exchanges:
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@toy-wave.jp.
